Lawyers in Liverpool can help you understand exactly what happened and what your options are if a defective product has caused burns, scarring, trauma or another injury. A product liability claim is possible where the product was not as safe as people were generally entitled to expect and that defect caused your injury.
When can a faulty product lead to a claim?
You could have a claim if the product was faulty, poorly manufactured, wrongly labelled or missing proper warnings. The following products and defects can cause burns and scarring, including:
- faulty electrical goods that overheat or catch fire
- defective medical products that injure the user
- beauty or cosmetic products that damage the skin
- unsafe sports equipment that fails during use
- vehicle defects that play a part in an accident or injury
- children’s products that cause burns or cuts
Hidden product faults and unclear warnings
Some faults stay hidden. You only find out something is wrong when you use the product in a normal or reasonably expected way and still get hurt.
That can be hard to accept. You might wonder if you used it wrongly or you might blame yourself. But the main question is whether the product was safe enough.
Lawyers in Liverpool can investigate how you used the product, whether the warnings were clear enough, whether similar complaints or recalls existed and whether the evidence points to a real safety problem.
What if you bought the product online?
A product failure after an online purchase can obscure who should be held accountable. The seller? The platform? The importer? The manufacturer? A solicitor can trace how the product reached you and find who could be legally responsible.
Keep anything that helps show what you bought and who supplied it. That includes:
- order confirmations
- delivery details
- product listings
- screenshots
- seller messages
- online reviews that mention the same fault or safety problem
- any recall notices
Claiming for psychological trauma after a product injury
Burns, scarring and sudden product failures can seriously affect someone’s mental health. They may struggle with anxiety, sleep problems, flashbacks, social withdrawal or loss of confidence. No one should brush that aside.
A personal injury claim can cover the mental impact of the injury. But it needs medical evidence showing how your daily life has changed since the accident.
How to protect your defective product claim after an injury?
You should keep the product when you can do so safely. You should also keep the packaging, instructions, receipt, order confirmation and any messages with the seller or manufacturer.
Take photos of the product and the injury. Keep taking photos as the injury changes.
Keep records of medical appointments, prescriptions, time off work, travel costs and any other expenses linked to the injury.
You should not repair the product, throw it away or send it back before getting advice, unless safety concerns require you to do so.
Get advice as soon as you can. Strict time limits apply to personal injury and product liability claims and evidence is generally easier to preserve when it is fresh.
Talk to Stallard Solicitors about your defective product claim
If a defective product has caused burns, scarring, psychological trauma or another injury, Stallard Solicitors can explain your options. We will walk you through fees, deductions and funding arrangements before you decide whether to go ahead. Contact Stallard Solicitors today to discuss what happened and where you stand.
